Privacy Policy

K9 Outdoor Adventures, Inc. (“K9 Outdoor Adventures,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, create a client account, complete a waiver, book an adventure, or contact us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

• Your name
• Email address
• Phone number
• Home or pickup/drop-off address
• Your dog’s name and relevant information
• Booking and scheduling information
• Information submitted through our first-time intake waiver
• Membership and loyalty program information
• Information you provide through our contact or inquiry forms
• Payment and transaction information
• Information related to your client account and previous bookings

We only collect information that is reasonably necessary to provide and manage our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage adventure bookings
• Arrange pickup and drop-off services
• Contact you about your dog's scheduled adventure
• Send pickup, route, arrival, or drop-off updates
• Manage your client account
• Maintain your dog's waiver and required information
• Manage K9 Adventure Club memberships and loyalty points
• Process payments and transactions
• Respond to questions and inquiries
• Communicate important updates about our services
• Improve our website and customer experience
• Maintain the safety and proper operation of our services

3. Client Accounts

If you create a client account, certain information will be stored in your account so you can manage bookings and view information related to your adventures and membership.

You are responsible for keeping your account information accurate and for protecting your login credentials.

Please contact us if you believe your account has been accessed without authorization.

4. Booking and Payment Information

When you book an adventure, we may collect information necessary to process and manage your reservation.

Payments may be processed through third-party payment providers. K9 Outdoor Adventures does not need to store your full credit or debit card information when payment processing is handled by a third-party payment provider.

Your payment information may therefore be processed according to the privacy policy and terms of the payment provider used for your transaction.

5. Waiver Information

First-time dogs are required to have a completed intake waiver before participating in an adventure.

Information submitted through the waiver may be retained with your client account so that we can maintain the records necessary for your dog's participation and safety.

The waiver is provided through our client account system rather than being openly available for unrestricted public submissions.

6. Membership and Loyalty Information

If you participate in the K9 Adventure Club, we may keep information related to your membership level, loyalty points, qualifying purchases, discounts, and other membership benefits.

This information is used to manage your membership and provide the benefits associated with your account.

7. Information We Share

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our website and provide our services. These providers may include services used for:

• Website hosting
• Client accounts
• Scheduling and booking
• Payment processing
• Email or text communications
• Website forms
• Website analytics or technical services

These providers may process information according to their own privacy policies and terms.

We may also disclose information when reasonably necessary to comply with applicable law, legal requests, protect our rights, prevent fraud or misuse, or protect the safety of our clients, employees, or animals.

8. Public Dog Information

Our website may display limited information about dogs participating in upcoming routes or adventures, such as a dog's first name or other non-sensitive information.

We do not intend to publicly display private client information such as your phone number, home address, payment information, or other confidential account information.

9. Website Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to help us operate the website, understand website traffic, improve functionality, and provide a better user experience.

These technologies may collect information such as browser type, device information, pages visited, and general website activity.

You may be able to control certain cookies through your browser settings.

10. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.

However, no website, online account, or electronic transmission can be guaranteed to be completely secure.

11. Children's Privacy

Our services are intended for adults and pet owners. We do not knowingly collect personal information directly from children under the age required by applicable privacy laws.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

13. Your Information

You may contact us to request information about the personal information we maintain about you, ask us to correct inaccurate information, or request deletion of information where applicable and permitted by law.

Some information may need to be retained when required for legal, accounting, safety, transaction, or business-record purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

When changes are made, we will update the effective date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: